Liza Featherstone

For eager recruits to the cause of reform, participation is the most direct path out of the morass of messaging.

No one has been more lionized for his contempt for focus groups than Steve Jobs.

How the powerful learned to launder their reputations using focus groups.

Only in a society with almost no safety nets, in which few people have the job security afforded by union protections or tenure, could random bullies on the internet terrify us by tagging our bosses. People who do this are not serving any kind of progressive movement; indeed ...