From The Archive
Will Boisvert
No. 6  December 1994

Thus Spake Leona Helmsley

o
d
d
s

a
n
d

e
n
d
s

If managers have been ousted from their exalted position by new relations of production, perhaps they can be restored to it by the relations of consumption. This hope animates one of Business’ most entrancing fetishes, Customer Service. In the entrepreneur’s pantheon, the customers reign supreme. Business writers worship these deities—their exacting standards, their fickle tastes, their ceaseless trawling for new stuff to buy and not buy. Workers might have thought that egalitarian, team-based production would mean a more relaxed and humane workplace. No such luck, apparently, since today’s customers make Leona Helmsley seem lenient, according to the authors of Workplace 2000:

Will Boisvert is a critic and journalist in New York.

You Might Also Enjoy

Magnitude and Bond

Taylor Johnson

We were, all of us, ethered
             when the window broke. Soon after, the floor
                            bent.

poems

No Cares Liza

Paul Legault

Repair the divine highway to L.A. / when it hurts to stay. When it hurts to go, / do a little dance to keep from leaving.

poems

Baffler Newsletter

New email subscribers receive a free copy of our current issue.

Further Reading

Heads Up: We recently updated our privacy policy to clarify how and why we collect personal data. By using our site, you acknowledge that you have read and understand this policy.